Senator Paul Gazelka is asking local residents and registrars to provide feedback about their experiences with DVS’s new vehicle registration system at www.MNLARSmess.com. The Senate Transportation Committee will use the feedback to push back on the state IT and Public Safety departments responsible for rolling out the broken system.

MNLARS (Minnesota Licensing and Registration System) is the $93 million computer system rolled out late last year after a decade in development. It was expected to improve the process for issuing license plates and vehicle titles, but consumers have reported long delays and errors that take months to resolve. Deputy registrars, auto dealers, and auctioneers have also described significant revenue losses that threaten their livelihoods. This week, the state IT and Public Safety departments demanded another $43 million to fix MNLARS, and estimated fixes and enhancements won’t be complete until fall of 2019.

“When a government agency fails to do its job, people have a right to demand action and accountability. The Senate has held three separate hearings to get to the bottom of the botched MNLARS rollout, but we still need the public’s help to understand where the pain points are, and keep up the pressure on state agencies to fix this mess,” said Sen. Gazelka. “Imagine taking take time off of work to update your vehicle’s registration, and then being told your request is caught in a ‘black hole,’ and there’s no telling how long you’ll have to wait to get it resolved. The incompetence and wasteful use of taxpayer money to build this broken system is beyond frustrating.”

Hundreds of Minnesotans have already weighed in on www.MNLARSmess.com. Their stories can be viewed by clicking the “Read what others are saying” button on the website.